Purchase Policy

Our goal at Di Pacci Coffee co  is to make your purchasing experience easy, efficient and equitable. The following policies are designed to ensure your satisfaction and understanding of our purchase processes. If you have any questions about the information below, please Contact us.

For every item purchased through dipacci.co.nz (the "Site") this Purchase Policy is subject to, and incorporates by this reference, the Terms of Use.

Who You Are Buying From

You are directly buying from Di Pacci Coffee Company.

Pricing and Availability

Di pacci offers the most competative pricing for its items all over Australia. It is not possible to stock 100% of items all the time or update our stock 24/7.
So we request our customer to contact us before your purchase.

Import Duty / Tax / VAT

Please note that all shipments may be subject to Import Duty / Tax / VAT which are levied once a shipment reaches your country.

As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be paid by the recipient of the parcel. Such charges are not included in the purchase price of Di Pacci Coffee Company  products. We will not be responsible for the payment of any Import Duty / Tax / VAT under any circumstances.

We are not able to offer a refund for returned goods which are returned because the customer wishes to avoid paying any customs duties imposed.

Customs policies vary widely from country to country and customs duties are not always applied. Each country has its own rules for determining whether Import Duty / Tax / VAT will apply. Some countries only charge customs duties if the parcel has a value over a certain amount. Based on your country's customs rules, it is possible that your parcel will fall below that threshold level.

Therefore we ask that you contact your local customs/import/mail departments for rates before you place an order to avoid any surprises.

We cannot guarantee that items will not be subject to random checks and cause associated delays and charges. Di Pacci is not responsible for any delays caused by destination customs clearance processes.